Here’s what that journey looks like, step by step, from your first click to your follow-up visit.
Before You Arrive: Setting You Up for a Smooth Visit
Booking Your Appointment
You can schedule in the way that fits your life best, by phone or through the online “Book Now” options for our Kingman, Bullhead City (Palo Verde & Ramar), or Prescott locations.
When you book, our team will:
- Confirm which location is most convenient for you
- Ask a few questions about your vision concerns (blur, glare, diabetes, dry eye, cataracts, etc.)
- Let you know what to bring (ID, insurance card, current glasses/contacts, medication list)
This helps us plan your visit before you even walk through the door, so your time in-office is focused on you, not paperwork.
New Patient Forms & Insurance
Before your visit, you’ll get access to new patient forms and insurance information through our patient resources. Filling these out ahead of time means:
- Less time in the waiting room
- Fewer “What meds are you taking?” brain freezes
- More time with your doctor
If anything about your coverage is unclear, our team will walk you through it. You don’t need to know all the right codes, that’s our job.
When You Walk In: A Welcome, Not a “Number”
From the moment you step into Mohave Eye Center, our goal is for you to feel safe, heard, and not rushed.
At check-in, our front desk team will:
- Confirm your information and forms
- Verify insurance and answer questions
- Ask about any changes since you booked (new symptoms, recent surgeries, medications, etc.)
You’re not “just a pair of eyes” to us. You’re a whole person, with a story, health history, lifestyle, and goals for your vision. That mindset shapes everything that comes next.
Pre-Testing: Getting a Clear Picture of Your Eyes
Before you see your doctor, a technician will guide you through pre-testing. This is where our technology shines.
Depending on your needs, this might include:
- Optos® digital retinal imaging: ultra-wide images of the back of your eye, often without dilation
- OCT (optical coherence tomography): detailed scans that show the layers of your retina and optic nerve
- Visual acuity testing: reading letters on the chart to measure how clearly you see
- Eye pressure checks: screening for glaucoma
- Refraction: refining your glasses or contact lens prescription
Your tech will let you know what each machine does and what to expect (“You’ll see a little flash of light,” “You might feel a puff of air,” etc.) so nothing feels like a surprise.
Think of this as the data-gathering phase. We’re collecting all the information your doctor needs to give you real answers.
Time with Your Doctor: A Real Conversation
This is the part most patients worry about, and the part Mohave Eye Center is most intentional about.
Your optometrist or ophthalmologist will:
Time with Your Doctor: A Real Conversation
This is the part most patients worry about, and the part Mohave Eye Center is most intentional about.
Your optometrist or ophthalmologist will:
Optical & Treatment Plan: Turning Answers into Action
Once you and your doctor have a plan, we help you act on it right away.
If You Need Eyewear
You’ll meet with our optical team, who will help you choose from a large selection of designer frames, custom lenses, sunglasses, and traditional or specialty contact lenses.
They’ll match options to your prescription, lifestyle, and budget, and explain what your insurance does (and doesn’t) cover.
If You Need Surgery or Advanced Care
For patients who need cataract surgery or ongoing treatment for eye diseases, Mohave Eye Center offers:
- An in-house surgery center for many cataract cases
- Standard and premium IOLs, including options for astigmatism and multifocal vision
- Ongoing management for conditions like dry eye, diabetic eye disease, glaucoma, and macular degeneration
We’ll coordinate your next steps, answer “what happens next?” questions, and make sure you leave with clear written instructions.
After Your Visit: Ongoing, Lifelong Partners
Your patient journey doesn’t end when you walk out the door. Mohave Eye Center is built to care for you over a lifetime, from pediatric eye exams to senior eye care and everything in between.
After your appointment, you can expect:
- Reminders for future check-ups or follow-ups
- Easy access to our team if new symptoms pop up or you have questions about your treatment
- Clear guidance on when to call right away (sudden vision loss, flashes or floaters, eye pain)
The goal is simple: less worry, more peace of mind, and the confidence that someone who knows your eyes is looking out for you.
Patient Journey FAQs
How long will my appointment take?
Most comprehensive eye exams take about an hour, start to finish, depending on your specific testing and whether you spend time in optical choosing glasses.
Will my eyes be dilated?
Sometimes. It depends on your eye health, risk factors, and the technology used (like Optos imaging). Your doctor will decide what is safest and most thorough for you.
What if I have cataracts?
If cataracts are affecting your vision or lifestyle, your doctor will discuss whether it’s time for surgery, what kind of lens options you have, and what results to expect, all right here, without sending you across town.
Can you handle both routine care and eye diseases?
Yes. Mohave Eye Center combines optometry and ophthalmology under one roof, so you can get everything from glasses prescriptions to advanced surgical care from a team that knows you.
Ready to Start Your Journey?
If your eyes, or your brain, feel a little overworked right now, you’re not alone. Our job at Mohave Eye Center is to give you a place where you can finally exhale, get clear answers, and leave feeling confident about your vision and your future.
When you’re ready, call the location closest to you or click “Book Now” to schedule at Kingman, Bullhead City (Palo Verde or Ramar), or Prescott.
